What does Theresa Estate do as a leasehold block manager?
Theresa Estate, operated by 7 - 12 THERESAS WALK LIMITED, manages the day-to-day running of leasehold blocks. This includes collecting service charges, arranging maintenance and repairs for shared areas, keeping the building insured, and making sure the terms of each lease are followed.
How are service charges calculated and when do I pay them?
Your service charge is based on the share set out in your lease, which is usually a proportion of the total cost of running the block. We send you a budget before the year starts and a statement after it ends. Payment is normally due in instalments as stated in your lease.
What should I do if I need a repair to a shared part of the building?
Report the repair to us through the get in touch page or by phone. For anything urgent, such as a leak or a security issue, call us straight away. We will arrange for a contractor to attend and keep you informed of the timescale.
Can I make changes to my flat, such as new windows or a new kitchen?
You may need written permission from us or the freeholder before making certain alterations. Check your lease for the exact rules, then send us your plans in writing. We will respond with any conditions, which may include using approved contractors or meeting building regulations.
How do I get involved in decisions about my building?
We hold regular meetings for leaseholders and send out notices before major works or changes to the service charge. You can also contact us at any time with your views. For formal consultation, we follow the legal requirements set out in your lease and in law.
What happens if I disagree with a service charge or a decision?
Speak to us first so we can explain the charge or review the decision. If you are still unhappy, your lease may set out a formal complaints procedure, and you may have the right to apply to the First-tier Tribunal. We will always give you the information you need to take that step.